First the courier phones the local number from the order, then the payer if there is no answer. He can wait a short while — a few minutes at the door, not an hour, because the next address on the route is already booked and the car is hot.
If you wrote in the order that reception, security or a neighbour may accept the delivery, we leave the set there and report to whom. Without that permission we do not hand a surprise to a stranger. When nobody can receive the balloons at all, we agree a new slot or take them back — but a second trip is not always the same set, since helium latex loses lift and part of it may need rebuilding.
- The courier calls the recipient first, then the payer
- A short wait at the door, not an open-ended one
- Reception, security or a neighbour only if you authorised it in the order
- A failed attempt is rescheduled or returned to the warehouse
- Helium latex does not always survive a second trip the same day
Add the access notes and a backup contact when you order from the contacts page.