What should I do to ensure that my order is successfully delivered?

The order form is the whole briefing. A full address means community, building or tower, floor and flat or villa number — not just “Marina”. Add how the courier gets in: gate code, security desk, loading bay, visitor parking. A phone number that nobody answers is the single most common reason a set comes back to the warehouse.

Say clearly whether it is a surprise. If it is, we call you and not the recipient, and the courier does not explain what is in the bag at the door. If it is not, we can call the recipient directly and agree the meeting point, which is always faster. Finally, check that somebody will be there at the chosen hour — a colleague, a friend or reception is enough.

Full address: community, building, floor, flat or villa
Access notes: gate code, security desk, parking, loading bay
A recipient phone that will actually be answered
State whether it is a surprise and who may be called
Make sure someone on site can receive the set

Fill these fields in the order or send them from the contacts page.

Similar questions

How do I order balloon delivery?

Place the order on the website (cart or “Buy in one click”), in the site chat, on Instagram @bemyballoon, or by WhatsApp and phone on +971 58-531-1583. The same number is used for calls and WhatsApp.

How much does balloon delivery cost?

Delivery is a separate line from the balloons. In Dubai a daytime slot starts at AED 50; other emirates cost more. Early morning and late evening add a surcharge. The cart shows the figure for your address.

What time of day is delivery possible?

Delivery runs every day from 8:00 to 00:00. You pick a preferred window at checkout; it becomes confirmed only after the operator checks preparation time and a free courier. Changes to the usual schedule are announced in advance.

Is it possible to order delivery at a certain hour?

Yes. Tell us the hour you prefer and the operator confirms it after checking how long the set takes to inflate and whether a car is free. We aim at a narrow window, not a guaranteed minute.

What are the delivery restrictions?

Most limits come from the venue, not from us: latex bans in hospital wards, hotel loading bays and security passes, tower rules on tall helium sets, gate codes in gated communities, and wind on open terraces.

Is it possible to change the delivery address after placing an order?

Yes. If the courier has not left the warehouse we simply replace the address. If the car is already on the route the change is still possible, but a longer trip may cost extra and the agreed window can slip.

Is there an express delivery service?

Yes, in the sense that we can give you the earliest free slot instead of a planned one. In Dubai that usually means 1–2 hours when everything is in stock. Couriers work every day from 8:00 to 00:00.

Is it possible to order delivery on a specific date?

Yes. A date is booked in the schedule as soon as the order is confirmed, and for big sets we reconfirm about a day before. Inflation happens on the delivery day — helium is never prepared days in advance.

What should I do if the balloons are not delivered on time?

Contact us immediately on WhatsApp or by phone on +971 58-531-1583 with the order number. The operator locates the courier and gives a new arrival time, and if the fault is ours we agree a discount or a replacement set.

Is it possible to order delivery on weekends or holidays?

Yes, the schedule does not change at weekends. We deliver every day from 8:00 to 00:00, holidays included. On Eid, National Day and New Year’s Eve the evening slots go first, so book those dates early.

How long does it take to deliver balloons to different emirates?

From confirmation: Dubai 1–3 hours, Abu Dhabi 2–3, Sharjah 2–5, Ajman, Umm Al Quwain and Al Ain 3–6, Ras Al Khaimah and Fujairah 8–10. Couriers run every day from 8:00 to 00:00.

Do you deliver balloons to the hospital?

Yes, we deliver to hospitals and maternity wards regularly. Because many wards do not allow latex, we build the set from foil. Tell us the ward, the visiting hours and the patient name so security lets the courier through.

What is your delivery policy?

We deliver with our own couriers across all seven emirates, every day from 8:00 to 00:00. Fees are set by zone and time window, the minimum order is AED 300 or AED 500, and anything damaged in transit is replaced.

Still have questions?

We are ready to advise!