Between confirmation and preparation the order is still just a list. Write to the operator and we change colours, swap latex for foil, add a number, a card or flowers, or reduce the quantity. Nothing is lost at that stage.
Once inflation starts the order becomes a physical object. A balloon filled with helium cannot go back into stock, so we can only replace items that have not been touched yet, and the difference in price is recalculated. Printed inscriptions and personalised foil are made for your text and cannot be reused, so those are final from the moment printing begins.
- Before inflation: any change, including colours and quantity
- After inflation: only items that are still unused can be swapped
- Personalised print and custom inscriptions are final once produced
- Price differences are recalculated before the courier leaves
- Message the operator directly — a change in a new chat can be missed
Send the change to the channel you ordered in, or from the contacts page.