How do I change the delivery date or time after placing an order?

Open the product page, add it to the cart or tap “Buy in one click”, enter the address and time, then send the order. An operator confirms stock and payment before we inflate anything.

You can order from any country: website, Instagram @bemyballoon or WhatsApp +971 58-531-1583. We need the UAE address, a working local phone for the recipient, and a payment that reaches us from abroad.

There is no public tracking map for balloon deliveries. Write to the operator at any point and you will get the real status — being prepared, on the way, or arriving — and the courier calls before he reaches the door.

The courier reports the handover to the payer by WhatsApp or a short call. Ask us in advance and he will also send a photo, which is the usual proof for a surprise ordered from another country.

Yes, anywhere in the UAE. Besides Dubai we drive to Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Al Ain, Ras Al Khaimah and Fujairah. Helium sets cannot be sent abroad, so we work only inside the country.

Yes, as long as somebody on site can be reached. Leave a working phone number for the recipient or a person next to them, and the courier agrees the exact point on arrival — a hotel lobby, a beach club or a marina berth.

Yes, if the balloons are not inflated yet — colours, sizes and extras are easy to change. Once the set is on the inflation table we can only swap what is still unused, and printed personalisation cannot be reversed.

Small sets can be ordered the same day — in Dubai the minimum is 1–2 hours from confirmation. Arches, custom printing and on-site installations need at least a day. Book Friday evenings and National Day well ahead.

In Dubai the shortest gap between confirmation and handover is 1–2 hours, provided the items are in stock and a courier is free. Printing, HiFloat drying, very large orders and distant emirates take longer.

Free delivery in Dubai starts from AED 10,000 of goods in a single order — the level of a large event or a corporate installation. Below that the fee is charged by zone and is not the same thing as the minimum order.

Yes. We accept delivery orders from AED 300 of goods in Dubai and Abu Dhabi and from AED 500 in the other emirates. The delivery fee is added to that amount and does not count towards it.

Yes. Orders can be collected from Maliya Warehouse, 75 24B Street, Al Quoz Industrial 2, Dubai, at a time agreed in advance. Book the slot on +971 58-531-1583 and bring a car the set will actually fit into.

A complete order has seven things: the set and colours, the date and time window, the full address with access notes, the recipient’s name and phone, the surprise flag, the card text, and how you prefer to pay.

Almost anything: room decoration, bouquets, numbers, romantic sets and ballroom installations. Give us the hotel name and room, and we work with the restrictions each property has — service entrance, security, no fixing to fire systems.

We sell both. Inflated sets are prepared with helium or air, ribbons and weights ready for handover, and the same balloons can be bought flat in sealed packs if you prefer to decorate yourself.

Gift formats include wrapped balloon bouquets, surprise boxes that release balloons when opened, balloon-in-balloon designs with a gift inside, and sets combining balloons with flowers, cakes or sweets.